Bad Service .

good day I have a problem I did a loan in 2018 and during the pandemic I app**** for a covid relief of 3 months whereby absa Bank was taking half of the monthly repayment amount and my loan was ending on April 2024 so I was surprised to hear that I still owe the bank and I reported the matter to the head office of absa but I'm not happy with the outcome of the findings of the case , I visited the nearest branch seeking clarity about the balance I owe it shows me that I owe an amount of R51000 plus if I'm not mistaken so I want to know how can a 3 months covid relief ended up in that amount , the impact of the arrangement was never communicated to me as well I did not sign or agree to the extension of the loan I would like to know what transpired kindly re open this case and give me the normal balance I owe in regarding to the covid relief of 3 months I took during my loan is it R15000 or R51000 I never thought I would be ********** by the bank and this has affected my family so much and my financial life because I thought my loan was ending this year April only to find out that your bank is allegedly ****ming me into owing R51000 which I don't even know about I almost lost my car because my finances were very bad due to this situation I'm even thinking of spending my last cents to find a powerful lawyer to fight this case find a solution regarding to my case before I file a court case against the Bank I'm kindly giving you 5 working days to solve this .

Case ID number : C-***5 Account : 30-5*** The branch I took my loan from : Absa Garankuwa City Centre