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Nazley A
1 reviews | Active since Mar 2022
11 Jun 2025, 15:57
Bad service
Good day,
So once again i contacted Absa regarding an amount that was charged from my account for a loca tool, the amount was R585.00 inwhich i asked for the money to be reversed as i did not subscribe to loca tool. i phoned the call centre on Monday 09 June i explained to the consultant my case i was then told to send an email inwhich i did i was told someone will make contact with me within 24 Hours i have still not had a call back from Absa. All i want is my money to be reversed the consultant rather told me to get a letter from the company telling them to refund my money how can i ask the company when i did not subscribe? your call centre really sucks i have no more words for Absa call centre.
Helpful (0)
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Replies (2)
Absa's replyOfficial
11 Jun 2025, 16:36Dear Nazley Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
Absa's reply11 Jun 2025, 16:36
Official
Dear Nazley Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
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Nazley A's updateReviewer Update
20 Jun 2025, 14:47Good day,
So after writing what and how this matter happened and waiting for Absa to contact only for me to contact them again this is this response i received. Well Absa your service really sucks was it a other major bank my money would of been refunded, but now i am being told to contact Loca tool. I don't know why you have a call centre as they are of no assistance, your service really sucks. You need to email for a refund you need to email for whatever it is that you are needing and yet they only reply weeks later and not within the time frame specified. So many complaints about Absa but yet the service still sucks. Please tell me why should i contact the company myself after i explained what happened? i am not even a member of the Loca tool.
image.png 95.74 KB
So after writing what and how this matter happened and waiting for Absa to contact only for me to contact them again this is this response i received. Well Absa your service really sucks was it a other major bank my money would of been refunded, but now i am being told to contact Loca tool. I don't know why you have a call centre as they are of no assistance, your service really sucks. You need to email for a refund you need to email for whatever it is that you are needing and yet they only reply weeks later and not within the time frame specified. So many complaints about Absa but yet the service still sucks. Please tell me why should i contact the company myself after i explained what happened? i am not even a member of the Loca tool.
image.png 95.74 KB
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Nazley A's update20 Jun 2025, 14:47
Reviewer Update
Good day,
So after writing what and how this matter happened and waiting for Absa to contact only for me to contact them again this is this response i received. Well Absa your service really sucks was it a other major bank my money would of been refunded, but now i am being told to contact Loca tool. I don't know why you have a call centre as they are of no assistance, your service really sucks. You need to email for a refund you need to email for whatever it is that you are needing and yet they only reply weeks later and not within the time frame specified. So many complaints about Absa but yet the service still sucks. Please tell me why should i contact the company myself after i explained what happened? i am not even a member of the Loca tool.
image.png 95.74 KB
So after writing what and how this matter happened and waiting for Absa to contact only for me to contact them again this is this response i received. Well Absa your service really sucks was it a other major bank my money would of been refunded, but now i am being told to contact Loca tool. I don't know why you have a call centre as they are of no assistance, your service really sucks. You need to email for a refund you need to email for whatever it is that you are needing and yet they only reply weeks later and not within the time frame specified. So many complaints about Absa but yet the service still sucks. Please tell me why should i contact the company myself after i explained what happened? i am not even a member of the Loca tool.
image.png 95.74 KB