FK
Frans K
1 reviews | Active since Dec 2023
10 Sept 2025, 13:13
BAD SERVICE
Absa is the executor of my friends last will and testament, how do they put it? It takes 24 Hours to help you. We have been forwards and backwards since Monday and we are still nowhere, not even the branch can assist you and tells you to email the stuff. My question is they are getting paid to do this? Where are the help and respect for the decease and you who has no clue where to start!!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
10 Sept 2025, 14:27Dear Frans Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Sept 2025, 14:27
Official
Dear Frans Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
11 Sept 2025, 10:13Dear Frans Kotze
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.
Kindly provide our office with the below information before close of business 11 September 2025.
1. Certified copy of death certificate.
2. Certified ID copy of the deceased.
3. Letter of executorship or Letter of authority.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.
Kindly provide our office with the below information before close of business 11 September 2025.
1. Certified copy of death certificate.
2. Certified ID copy of the deceased.
3. Letter of executorship or Letter of authority.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply11 Sept 2025, 10:13
Official
Dear Frans Kotze
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.
Kindly provide our office with the below information before close of business 11 September 2025.
1. Certified copy of death certificate.
2. Certified ID copy of the deceased.
3. Letter of executorship or Letter of authority.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.
Kindly provide our office with the below information before close of business 11 September 2025.
1. Certified copy of death certificate.
2. Certified ID copy of the deceased.
3. Letter of executorship or Letter of authority.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL