CZ
Cecilia Z
1 reviews | Active since Nov 2013
04 May 2021, 09:40
BAD SERVICE
I requested a settlement letter and paid my account on the 26/04/2021. I even submitted proof of payment but no paid up letter received.
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Replies (3)0
Replies (3)
Absa's replyOfficial
04 May 2021, 14:01Dear Cecilia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply04 May 2021, 14:01
Official
Dear Cecilia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
CZ
Cecilia Z's updateReviewer Update
05 May 2021, 10:35When will I receive the contact details and ref number as 4 hours is long overdue. Still empty promises.
CZ
Cecilia Z's update05 May 2021, 10:35
Reviewer Update
When will I receive the contact details and ref number as 4 hours is long overdue. Still empty promises.
CZ
Cecilia Z's updateReviewer Update
08 May 2021, 11:55Daphne is so stupid, I even rep**** to your email that you sent me the wrong paid up letter but still no response.
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Cecilia Z's update08 May 2021, 11:55
Reviewer Update
Daphne is so stupid, I even rep**** to your email that you sent me the wrong paid up letter but still no response.