Bad Service

First let me start by saying that I would never recommend anyone to use Absa bank , I had a cheque with Absa there was a time when I wasn't working so no money was going into the account without being informed Absa puts my cheque under review . I was told that this will effect my credit score which I think is unfair because explain that if there's no funds in the account it goes under view. Money was deposit in my cheque and I got not get it , went to the Absa branch I was advised to open a savings account and I will receive my funds within 3-5 days it's been two weeks no funds in my account , I keep phoning no assistance can be provided no one can explain to me where my funds are . I don't what the way is forward