Bad service

Yet again bad service from ABSA. I received an sms informing me that I needed to update my FICA documents. I sent an e-mail with all the information on 30 Sept and asked for confirmation of receipt of e-mail - not received. On 3 Oct I resent the e-mail and again asked for confirmation of receipt - not received. No-one is that busy that they cannot reply! On 7 Oct I called ABSA to find out if my FICA documents had been updated and I was advised that they were. To my surprise or should I say disbelief, today I receive another SMS advising me my documents have still not been updated. I called ABSA and was told not to worry as it is an automated message and my documents have been updated. NOT OKAY. I should receive an SMS to tell me my documents have been updated - it is 11 days since I sent the e-mail and surely by now I should be off the automated messaging system. I asked that a manager contacts me before close of business today, as I want it in writing that my documents are all in order. It is now 5pm and I have not received a call. Every time I have to update documents with ABSA I have ongoing issues