Bad service

It is with regret to write this as the service I have received from ABSA bank debt review as well as Zerobebt has been nothing but short of shocking. I am currently unemployed and dependent on my investment payouts however the company has been going through a rough patch and haven't been paid for the past 2 months. I requested Zerodebt for 3 months payment relief so I can get back on my feet as well as wait for the company to sort itself out or find a way to start earning an income. I sent all the documents as evidence to Zerodebt who failed to forward all the documents to you and rep**** to the lady by the name Hailey asking her the reason why she didn't send all the documents I sent her after ABSA declined my application due to lack of sufficient documents. She never rep**** to me until she received a letter from ABSA terminations. Again I requested a recon for my ABSA homeloan for certain period however your consultants sent me statements in batches or refer me to the ABSA app which I don't use as I don't bank with ABSA. So to me these consultants were to lazy to assist me. I notice that my bond balance has increased in the past 3-4 years and need to know the reason for this! I require this information and need someone of higher authority to assist because your consultants are useless and don't know how to read with understanding. I also need a recon for my vehicle finance. I don't know how Zerobebt works and what they have been paying to you. I paid off my personal loan and they increased the bond and vehicle installments. Why was this done if they are there to help me pay less on my instalments as I cannot afford to pay the full instalments? I am considering on taking this to the Consumer Protection act as I feel there is something ***** going on. It happened with my vehicle account as I was told I was in arrears only to get a recon and find out that I was actually in credit. I need that reconciliation breakdown from inception date with Zerodebt to date. I requested the relief in March already and Zerodebt ignore me and I had to follow up with them before they actually came back to me. I even forwarded the documents they failed to send to you but then ABSA ignored me as well. I have all my proof on my end