Bad service

Went to absa bank to book for the home affairs services I was told I need to have internet banking. So I was sent to customer service where I was told will assist me with creating the internet banking. The lady who was assisting me said I need to have a bank card or a form of identification so gave her my temporary license and there is no other option to get assistance i then ask what is the use of biometrics as I am a client she can use my temporary license to verify the biometrics but and no manager in the branch no team leader to reffer to.am really disappointed by the staff at absa Mr Mahlangu S at absa tower.