Bad Service

Hugely disappointed in ABSA. I order a replacement card last week. Your courier DSV only called once on Friday at 9:41am. They claimed to have phoned this morning as well but that is a lie. Now they are telling me they will need additional days to deliver to my address, and the lady had to take down my address?!?!? When I ordered the card from the ABSA online banking app I ordered it specifically for home delivery. I told her I ordered the card last week because I need it before tomorrow night as I have a function tomorrow night and I need the card. You would think an ABSA Premium (Platinum) member would have someone looking after him but this does not seem to be the case.