Bad Service

We closed our personal account on the 19th of November 2020. We received notice that the account was closed and STILL ABSA took the debit order. We called on Friday to log a complaint which the consultant was very impatient and rude. We had to explain ourselves more than once to the consultant what does it mean that I closed /paid off the loan. We requested to speak to the CEO and said we are not allowed to and they dont have his number and he wont speak to us, She kept on saying go to a branch as if she didn't want to help us. This morning we called again held on for 20 minutes which airtime was wasted we were told that we cant be helped must call another number. We got through to a consultant that told us a lot of stories and that the debit order amount is paid into the account, we advised it is not showing so where is it? Then it changed again and we were told that the amount is part of the settlement but the account was closed the day before the debit order went off? He confirmed then it is to bad and that the amount will not be refunded. The service is shocking and the competency of the consultants as well. Our airtime was finished before complete the conversation and we were not even called back till now not even after the complaint logged on the 20th. All the details is on the system. The complaint reference number is C***5. We have to call ABSA the whole time to get feedback. This is not acceptable. We want answers ABSA