Bad service
Absa at it again with me.I was under the impression I was on a Flexi bundle account where I pay a once-off fee of R65. I checked my statement and they charged me as I transact after having issues earlier in the year with my cheque account. Spend 20 minutes on the line with your call center just to say I need to go into the branch to upgrade or change the account from Flexi to the Flexi bundle, The person that opened my account opened the wrong account in the 1st place now I must be inconvenienced to go into a branch. Please take all the R65's I owe and give my balance back and change my account to the Flexi bundle one that it was supposed to be on
Name : Jason Miller Contact :***
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Replies (2)
Absa's replyOfficial
20 Dec 2019, 07:30Dear Jason Miller Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Dec 2019, 07:30
Official
Dear Jason Miller Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
's updateReviewer Update
16 Jan 2020, 12:12 Good day, Firstly I received the below email and no feedback was received on or before 23 December 2019 as indicated below. I noticed I'm on a pay as you transact account which I was told at the consultant I'm not on it. On 06/01/2019 at 10:44 I received a call from Robyn Rose(Absa Claremont) to come and see him then we can upgrade the account. As per your call center, they also advise I can upgrade the account. On 14/01/2020 @ 16:35 I received a call from Nadine Lewis who said I'm not eligible for an upgrade. I then went online and the system approved my Flexi bundle account with account number *** and then on 16/01/2020, I received a call from *** advising I can go and collect my card at the nearest branch. I called Nadine and she said I'm not eligible it will be blocked after the system approved it. Was told the product is being discontinued (which is not my problem) so why did your system approve it? I will just come into the branch to collect the card and pay the monthly fee of R69.00 and enjoy the benefits of the account. Kind Regards,Jason Miller On 2019-12-20 07:29, Group Customer Care Social Media wrote:Dear Mr Miller
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology on any inconvenience caused.
The reference number to your complaint is C-***2.
Kindly note our office is busy with the investigation on your complaint and will provide you with feedback on or before 23 December 2019.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology on any inconvenience caused.
The reference number to your complaint is C-***2.
Kindly note our office is busy with the investigation on your complaint and will provide you with feedback on or before 23 December 2019.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
's update16 Jan 2020, 12:12
Reviewer Update
Good day, Firstly I received the below email and no feedback was received on or before 23 December 2019 as indicated below. I noticed I'm on a pay as you transact account which I was told at the consultant I'm not on it. On 06/01/2019 at 10:44 I received a call from Robyn Rose(Absa Claremont) to come and see him then we can upgrade the account. As per your call center, they also advise I can upgrade the account. On 14/01/2020 @ 16:35 I received a call from Nadine Lewis who said I'm not eligible for an upgrade. I then went online and the system approved my Flexi bundle account with account number *** and then on 16/01/2020, I received a call from *** advising I can go and collect my card at the nearest branch. I called Nadine and she said I'm not eligible it will be blocked after the system approved it. Was told the product is being discontinued (which is not my problem) so why did your system approve it? I will just come into the branch to collect the card and pay the monthly fee of R69.00 and enjoy the benefits of the account. Kind Regards,Jason Miller On 2019-12-20 07:29, Group Customer Care Social Media wrote:Dear Mr Miller
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology on any inconvenience caused.
The reference number to your complaint is C-***2.
Kindly note our office is busy with the investigation on your complaint and will provide you with feedback on or before 23 December 2019.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology on any inconvenience caused.
The reference number to your complaint is C-***2.
Kindly note our office is busy with the investigation on your complaint and will provide you with feedback on or before 23 December 2019.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL