RW
Ralton W
1 reviews | Active since Jan 2020
27 Jan 2020, 22:44
Bad service..
I have submitted a claim 9 December 2019 for my geyser that burst. Until know no payment have been done. All documents have been send to them.They do not communicate at all. Everytime I need to hear from the plumber he did not receive any payment yet and I need to pay him . How can a claim take so long. Surely the people working with my claim is ***********. When I call I just get promises. I am a client with Absa for more than 25 years .Please think twice if you want to take out insurance with Absa.You going to struggle with your claims..Worse service ever...
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Absa's replyOfficial
28 Jan 2020, 11:11 Dear Ralton Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply28 Jan 2020, 11:11
Official
Dear Ralton Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd