Bad service

This is a pathetic bank no assistance am moving my account my brothers account and my fathers account to capitec my brother was ****** 3 months back of he's ID hes bank card cellphone ext went to Home affairs to apply for new ID another waste of time as 3 months later still waiting for ID in the mean time my brother can't access he's account can't draw he's money so he can't pay rent can't do anything went to the absa towers branch in main street jhb cbd asked the manager there if she could please assist us with obtaining a new card or even just activating he's online profile explained the situation of he's ID but we do have a copy of he's ID and he knows he's account number she was so rude she just said no my hubby banks at capitec and when he lost he's card they assisted