Bad Service

I came in with my step mom to process a funeral claim on Thursday for my dad's passing. Consultant advisedbthat we open a absa account to have the funds paid in by Friday. We sat the whole day to do this. We are in the Bank now, we burying our father tomorrow. No has answers at Absa. we need the money now Absa. !!! We are told Absa life is closed on Saturday. Absa your Staff has MISLEAD US !!!! WE DEMAND THE MONEY