Bad service

Im not sure who is more unprofessional between Uber and Absa. I've had several Uber transactions voided but the funds are still not reflecting in my account. Uber sent me message saying it was a temporary hold but since have been voided. Called Absa customer service and was told to send an email to *** with the comms from Uber this was last Friday and still have not received feedback on the matter. I called back yesterday and was told that, that team don't take customer calls just email. It would be great for them to actually respond to the emails since they main focus is just that. I want my funds released