LM
Lufuno M
1 reviews | Active since Apr 2021
25 Mar 2024, 16:57
bad service
on my app it says if you want to suspend a mandate above R500 you need to call Absa , send an email or go to the branch. today I called them and the lady Sarah from internet banking refused to service me. she said i must send an email despite telling her that the reason i am calling is because last time i sent an email they did not respond on time.
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Absa's replyOfficial
26 Mar 2024, 09:31Dear Lufuno Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
Absa's reply26 Mar 2024, 09:31
Official
Dear Lufuno Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management