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Anwar M

1 reviews | Active since Feb 2024

08 Jul 2024, 10:07

Bad service

Account number *** for NT Ntuka investment was blocked by Absa without any notification none whatsoever. I submitted relevant documentation but still they did not come back to me. It's been two months now since this back and forth has started and I believe customer service is always a priority but I'm not getting any joy from this. This is totally unacceptable. Last week I spoke to Shiluva moimane to ask what's happening she told me I should wait and mind you I have waited for months already. Why block my account without my permission or knowledge

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Replies (7)
AM
Anwar M's update08 Jul 2024, 12:20
Reviewer Update
I can't wait for another day, you guys made me wait for months already, funny at the branch they requested the ASZA number which I did not get from the bank meaning my query was not logged, So disheartening
AM
Anwar M's update08 Jul 2024, 12:36
Reviewer Update
I hope it's Soon cause I provided relevant documentation but still nothing. I spoke to Thandiwe sibeko and Shiluva moimane and they giving me copy and paste response. Hard working ABSA specialist I tell you
AM
Anwar M's update09 Jul 2024, 10:36
Reviewer Update
Dear Godfrey, I haven't received any communication from yourself or the bank. What is the problem now, why is there so many delays now? This is wrong. Absa has failed yet another customer
AM
Anwar M's update09 Jul 2024, 11:37
Reviewer Update
The email address I currently have access to right now is ***
AM
Anwar M's update11 Jul 2024, 09:16
Reviewer Update
I've always said Absa is a white people's Bank and a very ****** one. The white ***** specialist lady handling my case called yesterday and requested documents which I initially sent from the onset, meaning she never received them. This morning she's hanging up my calls when I want to forward my documents. In her head I'm sure she's saying she cannot help black ******. Such a ****** and clearly doesn't know anything about service delivery. Now I know why Shiluva moimane and Thandiwe sibeko never took my request seriously, they afraid of ma'am "Karen". Disgusting
AM
Anwar M's update11 Jul 2024, 09:32
Reviewer Update
But why drop my calls when I'm trying to deliver what's requested, Is it part of the Absa work Ethics?
AM
Anwar M's update11 Jul 2024, 10:20
Reviewer Update
This back and forth ain't giving me joy. A simple return call takes the whole day. I'm glad this platform exposes how ****** this bank is because I know if it was a Afrikaner this problem would have been solved a long time ago. I'm on day 10