JM
Jerry M

1 reviews | Active since Feb 2024

29 Feb 2024, 23:40

Bad service

I hope this message finds you well. I am writing to express my deep dissatisfaction with Absa regarding the lack of feedback for the reference C-***2.

Despite my attempts to seek information and updates, I have not received any response from Absa. This lack of communication has caused frustration and inconvenience, as I am left in the dark about the status of my inquiry.

I kindly request your assistance in addressing this matter and facilitating a prompt response from Absa. Clear communication is essential in maintaining trust and ensuring a positive customer experience, and I believe your intervention can help resolve this issue.

0
Replies (4)
JM
Jerry M's update01 Mar 2024, 15:12
Reviewer Update
Dear Absa Support Team,

I hope this message finds you well. I appreciate your prompt response. However, the proof of payment attached does not align with Betway's requirements.

For your reference, please find an example of the correct proof of payment format required by Betway attached to this email. Kindly ensure that future submissions adhere to these guidelines.

Your cooperation in resolving this matter is greatly appreciated.

Best regards,
Jerry France mathe
Absa
Absa's reply01 Mar 2024, 15:44
Official
Dear Jerry

I tried to call you this morning without any success.

I have also sent you an email, please attach the proof to the email sent to you.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa
Absa's reply01 Mar 2024, 16:03
Official
Dear Jerry

Please reply to my email and not here on Hellopeter.
Absa
Absa's reply04 Mar 2024, 15:00
Official
Thank you.