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Samukelisiwe S

1 reviews | Active since Jun 2011

09 Oct 2020, 05:49

Bad service

I would like to lay a complain regarding my enatis documents , I paid off my car in 2011 and didnt know about changing ownership. My car is still registered under ABSA and i sent a request asking for them and they told me they sent the documents to me of which I never receive. ABSA should have a copy of my documents if they were not delivered to me.

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Replies (3)
Absa
Absa's reply09 Oct 2020, 09:53
Official
Dear Samukelisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
SS
Samukelisiwe S's update14 Oct 2020, 06:27
Reviewer Update
Still no email or any feedback from ABSA. So dissapointed that a whole bank does not have duplicate E-natis documents.
Absa
Absa's reply14 Oct 2020, 12:23
Official
Dear Samukelisiwe Thank you for your posting.

Please note our office is still busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care