MM
Maryke M
1 reviews | Active since Apr 2016
05 Feb 2022, 09:35
Bad service
We were in line at customer service. I have being in line before 9 so that i can be on time for my 10 o clock appointment. Standing in line for 30min.customer service teller nr 10. Let someone past me and thelady infront of me. Is it because my skin is white? Is it because no one in Absa will help me. This is the second time I have being in Absa mall@reds and the first time it was the some. No service. Can Absa please advise why they dont want to help me!!!!
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Replies (2)MM
Maryke M's updateReviewer Update
09 Feb 2022, 21:23Hi Nthabiseng i refer to your email send send below. U forgentanly no one at absa asked me any thing, if you did your home work and investication properly you would have seen on the cameras that information given to you is incorrect. Please advise. This is clear that ABSA is not giving customer service and it is clear that, Thank you for bringing this matter to our attention, your complaint reference number is C-***0.
Our office received confirmation that on Saturday you were approached and explained that there was a customer whose transaction was not complete and the technicians gave permission for the transaction to be completed.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank's service theme of customer-centricity.
Our office received confirmation that on Saturday you were approached and explained that there was a customer whose transaction was not complete and the technicians gave permission for the transaction to be completed.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank's service theme of customer-centricity.
MM
Maryke M's update09 Feb 2022, 21:23
Reviewer Update
Hi Nthabiseng i refer to your email send send below. U forgentanly no one at absa asked me any thing, if you did your home work and investication properly you would have seen on the cameras that information given to you is incorrect. Please advise. This is clear that ABSA is not giving customer service and it is clear that, Thank you for bringing this matter to our attention, your complaint reference number is C-***0.
Our office received confirmation that on Saturday you were approached and explained that there was a customer whose transaction was not complete and the technicians gave permission for the transaction to be completed.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank's service theme of customer-centricity.
Our office received confirmation that on Saturday you were approached and explained that there was a customer whose transaction was not complete and the technicians gave permission for the transaction to be completed.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank's service theme of customer-centricity.
Absa's replyOfficial
10 Feb 2022, 08:43Dear Maryke
Your email below is noted and we will address it further.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Your email below is noted and we will address it further.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply10 Feb 2022, 08:43
Official
Dear Maryke
Your email below is noted and we will address it further.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Your email below is noted and we will address it further.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd