LV
Leandra V
1 reviews | Active since Aug 2016
19 Jan 2021, 11:55
Bad service
I just went to a branch this morning to get a statement on my loan account. I don't see any payments which I am making on a monthly basis.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
19 Jan 2021, 15:36Dear Leandra, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply19 Jan 2021, 15:36
Official
Dear Leandra, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
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Leandra V's updateReviewer Update
27 Jan 2021, 12:04Until now this problem not sorted. I don't know why I must pay monthly and they don't book my payments
LV
Leandra V's update27 Jan 2021, 12:04
Reviewer Update
Until now this problem not sorted. I don't know why I must pay monthly and they don't book my payments
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Leandra V's updateReviewer Update
27 Jan 2021, 12:05Deadline as per Vanessa were on 22 January.
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Leandra V's update27 Jan 2021, 12:05
Reviewer Update
Deadline as per Vanessa were on 22 January.