bad service

On the 15/12/14 was my last day @ absa. And someone called me from pension fund and told me that I would be paid out in 6 to 12 weeks. I waited and called them after 10 weeks just to find out if everything was in order and only to find that. they are saying they didn't receive my forms. Filled in forms AGAIN and sent them by email to 'pension' phoned after 2 day and spoke to lebo and she said she was handling my application. When I spoke to pension he said. I would be paid out latest after 3 weeks from the date 17/02/15. I phoned on the 9/03/15 spoke to lebo who told me everything is good and I would be paid out before the end of the week. She phoned on on 13/03/15 and told me sars said I was owing them and she need to pay them 1st before paying out. I said ok, so when do I get. My money, she said monday. So I phoned her on tuesday 17/03/15 and I ran out of airtime, she said she will call me back. I called AGAIN and found out that she wasn't @ her desk and no one could help me. I have a child that has stopped going to school bcoz there is no money to pay for her fees. I even borrow R5 to buy airtime to call pension. So I want to know what must I do now. Is this how absa treats ppl?