Bad service

I contacted Absa Bank Savings and Investment department to change my debit order date. I rudely welcome by Lebogang (consultant) who asked all the security questions and send a verification to App which i gladly accepted.

I advise her that im callin regarding my future plan account which has a certain amount that i have disclosed to her. I further stated again my current debit order date is on the 20th so i would like change to the 25th of each month.

She then asked to provide the last 4 digits of the account and advise her that i have already closed my App and i don't know it by heart since its not a transacting like my Absa Chq account which i use daily.

I advised her to ask my ANY question regarding my ITC or Absa profile i will be able to so we can proceed with changing the debit order date.

She bluntly refuse and advise that she can access my profile with me confirmation that last 4 digits of the investment account which i dont know by heart or head.

She insisted that its only question that wants to ask me so that she gain access to profile.

I advised of the system that she is using anf also that i providee her with ID number which enables her to access each n every product that i have with Absa Bank.

She insisted that i should speak to another consultant since i dont know the last 4 digits of the account in question while i given her my ID number and the amount that available on that account.

I requeted to speak to her team leader (Hayne) she then put me on hold for a while. She came back n advise that i dont have to confirm the the last 4 digits of the investment account so i can confirm the Absa Chq acc last 4 digits.

She bluntly **** when i asked nicely to ask any questions which she said it's IMPOSSIBLE for her to access my profile with those 4 digits while i have provided all details and confirm the amounts on my account.

I have multiple productw with Absa which any staff member can access when i provide my ID number.

She became very loud and disrespectful while insisting that i need to speak to someone other than her. The service that she rendered doesn't speak to the Absa Bank values

She gave me her again before transferring me with another consultant with an unpleasant sarcastic attitude which indicates that she is not fit to take calls.

The line got cut off and my debit order date hasnt change after talking to her for almost 30 mins.

I give up shem