bad service

I am very dissappointed in the service i received from ABSA BANK. The bad service i received on so many levels is inexcussible. money was deducted from my account on the 15.07.2020 the amount of R434.14 which was still uncleared.i phoned absa callcentre the consultant i spoke to asked me to send a email to debitcarddisputes and explain what happened which i did. with no response but still payment went through on 16.07.2020.i also noticed that another payment of R1055.92 was due for payment for another overseas payment.i went to the vincent branch on 16.07.2020 and was helped by Pamela Zondani who cancelled my card and issued me with a new car and also asked that i should be refunded for the R434.14 and the R1055.92 not to be cleared for payment.Again after all my efforts the amount of R1055.92 was cleared for payment on 18.07.2020 at the same time i was refunded the R434.14 that had previously cleared. tried to call pamela and vincent branch without joy.since i've only received messages from bank that a consultant will contact me and a ***** investigator will contact me. still waiting for those calls