VS
Vicky S
1 reviews | Active since Feb 2024
09 Sept 2025, 10:06
Bad service
My money that I received from my daughter was blocked due to capitec that suspected a *****ulent transaction, Capitec informed FNB and FNB informed Absa! All the above accounts are opened due to wrong information! Now its only my money that’s not accesable. 20 workdays! This is unacceptable
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Replies (3)0
Replies (3)
Absa's replyOfficial
09 Sept 2025, 13:25Dear Vicky Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 . Kind regards,Group Customer CareVanessa Crowe
Absa's reply09 Sept 2025, 13:25
Official
Dear Vicky Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 . Kind regards,Group Customer CareVanessa Crowe
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Vicky S's updateReviewer Update
12 Sept 2025, 15:23Promised feedback today and stills non! I have sent all the needed information for you to do your investigation and still no response. I am ready to end my business with ABSA! This is unacceptable
VS
Vicky S's update12 Sept 2025, 15:23
Reviewer Update
Promised feedback today and stills non! I have sent all the needed information for you to do your investigation and still no response. I am ready to end my business with ABSA! This is unacceptable
Absa's replyOfficial
12 Sept 2025, 17:32Dear Vicky Regarding reference number C-***4, I sincerely apologise for the delay.
As discussed telephonically, an investigator will be in contact with you. Kind regards,Group Customer CareVanessa Crowe
As discussed telephonically, an investigator will be in contact with you. Kind regards,Group Customer CareVanessa Crowe
Absa's reply12 Sept 2025, 17:32
Official
Dear Vicky Regarding reference number C-***4, I sincerely apologise for the delay.
As discussed telephonically, an investigator will be in contact with you. Kind regards,Group Customer CareVanessa Crowe
As discussed telephonically, an investigator will be in contact with you. Kind regards,Group Customer CareVanessa Crowe