BAD SERVICE

My grandma passed away in August 2021, Absa trust was appointed as her executor according to her will. We had to call everyday trying to get hold of someone no answers, everytime short staff of covid!! Then in November we received a letter they are not doing her estate anymore it is not worth their time, we must appoint an executor witch we did. Yesterday after a battle at the Masters court we the executor went there to follow up on his letter , the master of the court said this estate must go back to ABSA they never picked up that there is an investment also, but the will is with them all her documents is with them how can they not picked this up. Now it is a battle again to get hold of someone to make an appointment this is ridiculous I will never advise any one I know to use ABSA as there executor.