Bad service

Called absa life insurance June 2020 to cancel 2 policies I had with them only one was cancelled, the other was not cancelled bcoz it’s subscription was below R100 I dd nt get notification for the debit order from my bank 14 months later when I view my bank statements they are still deducting and my bank is charging me debit order fees I requested for a call investigations as they call are recorded it’s taken them more then 7 working days that I was advised to wait for I still have nt received feedback ! I’m calling wasting more money to get feedback it’s so bad that the next consultant can’t help only abonga can help is there no interaction history I’m told to wait for that one Particular person for the call investigation what if they off sick there’s COVID guys would I have to wait for them still your service sucks bad bad bad u dnt even deserve the one star in the ratings sies!