Bad Service

My car broke down en route to Polokwane from Tzaneen on the R71 road. I called customer service for assistance. That was just before 19:30. The first lady I spoke to promised to send us an SMS with a reference number, and another SMS that will notify us that they are sending through a tow truck or something. Which we never received. After a while I did not receive any feedback from ABSA and seeing this I called back. Still I waited. It was at night, on a mountain and we had the kids with it the car. After an hour still no feedback. My husband decided to get us a lift so that we can get home and he will wait for the tow truck. He began stopping cars because it was dark and at a curve on a cliff no car stopped for a while. My battery died and when I got home I called and spoke to another lady I think twice as well and then another one then Palesa supervisor promised to escalate my complaint to her manager and also to the service provider to find out what happened. I am still waiting even today. I am so disgusted by the service we received from ABSA. Why did it take four hours and thirty minutes? My husband got home at around 01:00am. I waited for feedback for a week. Worst service!