Bad Service

I received the worst service ever today.I went to change my surname and get new cards,the consultant that assisted me said I need proof of address to change my surname.<br> I didn't have it with I then went to get it and came back,I waited in a queue again because I was not in a hurry and I was assisted by the same consultant,I gave her the documents she needed and then she says there's authority in your account we also need documents of the person that has authority in your account.She could have told me that when I went to get my proof of address.now I must go back to the bank again.Please train your consultants properly,this is really bad service.I don't remember the consultants name but I know she was consultant number 7.I worked for Absa for 5yrs and I understand customer service and processes very well.<br> I'm disappointed when I receive this bad service I didn't even have energy to shout at the consultant.I was so disappointed.