Bad service

My car was insured with Absa idirect since end December 2014 till last month. I had two claims and their service was very bad. I complained about it, and they cancelled my insurance they claimed due to bad claim experience! They had not been very friendly or helpfull to say the least. Last year it took them about 6 weeks just to get my window repaired and i had to drive without a window all that time after a few failed attempts to fix my window, by ordering wrong sizes etc etc. This year someone drove into me, and it was the same story, i had to lodge complaints before anyone contacted me to assist me! Then because i was upset with their bad service they then went and cancelled my policy. How unprofessional is that. The lady that phoned said that Absa idirect made a mistake when they gave me the insurance as they dont take on people that had more than two claims in the last few years or something. So they cancelled it. Now giving ME a bad name while they are the ones that's at fault, it think that is quite unprofessional from their side.