Bad service

This won't be your best review. I reopen my absa accounts. App**** for a loan. Got asked to submit documents. I did so. Amount was high and got declined again. I app**** for less got asked to send documents once again and I did so. Since then no one has contacted me. I have sended thousands of emails asking. I work hard during the day so I prefer email and can't spend hours with absa on the phone. I app**** for this loan urgently because my wife was diagnosed with cancer in December 2021. She needs a urgent operation. If she doesn't get it she Will DIE in 8 months. We have two beautiful very young children. I think this is disrespectful from absa doing this. I am reconsidering to close my accounts again.