Bad Service

I have yet again to log a complaint in order to get the service you would hope to get from a financial institution who you trust to run your life policies in the event of you no longer being there. I am now in a position where I do not trust Absa with that responsibility. On the 12/08/2020 my first complaint was supposedly resolved by Absa where the instruction was given for me to follow which I did. The process was given by a consultant from Absa life and the Specialist case Manager confirmed that it was discussed with me and that I am aware of that process. However, the very next month (Sep) my policy lapses (according to Danielle Absa Life consultant) this was verified on the 21/12/2020. I had asked her to explain how I was told to follow a process, yet my policy still lapses. On top of that my Broker then Jan Louw contacted me on the 27/10/2020 to explain that he is retiring and that the new broker Jaco Etzebeth will be taking over and my husband and I will have to complete a permission form for the new broker to take over. In November, the new Broker calls me to introduce himself. How is it that not one of them could see that my policy had lapsed??? Danielle then advised that she has to speak to her manager (who had already left) at 15:30. And that she would get her manger to call me back. On the 24/12/2020 at 9:22am I had to call Absa life back as I had still not gotten any call from the manager. I spoke to Mathapelo who also advised that she would have to get her manager to call me back. I did receive a call from the number *** at 16:02 but was driving and could not answer. I tried calling back, but the number does not allow for me to call. It is now the 28/12/2020 I have still not gotten any feedback from anyone at Absa could they not have left me a voice mail or even had the curtesy to send me an email. I have even tried calling the branch to speak to the broker himself but was advised that he will only return on the 11/01/2021 and that I should contact Absa Life. If this is what I am having to go through now well and alive. I can only imagine the grieve my beneficiary would have had to go through!!!!! this is not aligned to Absa banks service theme of customer centricity.