Bad service

We are appalled by the service we have received from ABSA Home Loan Division Western Cape. We submitted our documentation for a home loan to ABSA on the 17th February, we followed up on the 18th February and asked if our documentation had been received, which we received a reply yes everything had been received and was referred to the processing unit. We got a request back the same day saying that they required share certificates, I explained to the consultant that we are a new company and do not have them as yet would they accept the signed Shareholders agreement which had the shares split, she came back the next day saying yes that was fine. We sent the shareholders agreement through the bank on the 24th February. I chased up on the 26th February to ask where our application was. I received a reply from ABSA saying that the application had been captured and referred back to Processing for a full assessment. The consultant Raeesa Roomaney came back on the 01st March to say that they had not received the one applications details that I sent through on the 17th February and they required further information, I queried this and have not received any response.