Bad service

On the 24/02 I went to ABSA Dunswart branch and waited about an hour and was still not helped and I spoke to the manager explaining that I had to go back to work and I asked if I could make an appointment to come in and get seen to immediately as I have to go back to work . I was told that if I come in the next morning at 8.30am they will help me. I got there at 8.35am and waited till 8.45 and had to leave as I had to get back to work . During that time I did ask one of the staff members to ask the manager if she could help me as I had to get back to work. I was told to wait a few minutes and would be helped. Half an hour later and no assistance received. At 8.45 the electricity went off and I left . The Branch manager saw me when I came in and even after I had requested her help , she did not assist. I am very disgusted with the bad service and unhelpful attitude at that branch.