Bad service

I went to Absa Oude Bloemhof Building on the 27 of January 2016 singning the papers for cancelling my insurance on my personal loan account.On the 16 of February 2016 I receive a state still with the same amount.I phone them every day from the 16th and the lady at reception tell me that she did give the message to the bank manager but nobody reply and today also with the same massage .