TL
Tertia L
1 reviews | Active since Jul 2020
04 Jul 2025, 16:03
Bad service
I have been struggling for 4 days for Absa to check what the problem is on the url link between this bank and bolt. I cannot request a ride as the app keeps asking to change payment method. After numerous calls with the bank, they refuse to help. I have been on a call today, this morning the consultant stated the problem is fixed. This afternoon after holding for 20 minutes, still no resolution. I cannot get home. This bank is really pathetic. I wanted to speak to a manager, still waiting. What an awfully bad experience.
Helpful (0)
Replies (8)0
Replies (8)TL
Tertia L's updateReviewer Update
04 Jul 2025, 16:11Still no response from the bank. I cannot get home. Am stuck in JHB, Absa bank is refusing to resolve the issue with the Bolt app. No manager has contacted me. This is really bad service.
TL
Tertia L's update04 Jul 2025, 16:11
Reviewer Update
Still no response from the bank. I cannot get home. Am stuck in JHB, Absa bank is refusing to resolve the issue with the Bolt app. No manager has contacted me. This is really bad service.
TL
Tertia L's updateReviewer Update
04 Jul 2025, 16:14Still no feedback from Absa bank. I cannot get home. Poor service.
TL
Tertia L's update04 Jul 2025, 16:14
Reviewer Update
Still no feedback from Absa bank. I cannot get home. Poor service.
TL
Tertia L's updateReviewer Update
04 Jul 2025, 16:21Still no response from Absa bank. Clearly, your customer service is non existent.
TL
Tertia L's update04 Jul 2025, 16:21
Reviewer Update
Still no response from Absa bank. Clearly, your customer service is non existent.
TL
Tertia L's updateReviewer Update
04 Jul 2025, 16:23I am frustrated as I have no means of getting home. Absa bank does not care.
TL
Tertia L's update04 Jul 2025, 16:23
Reviewer Update
I am frustrated as I have no means of getting home. Absa bank does not care.
TL
Tertia L's updateReviewer Update
04 Jul 2025, 16:39Due to the incompetence of this bank, I have no means to get home. People must avoid doing business with this bank.
TL
Tertia L's update04 Jul 2025, 16:39
Reviewer Update
Due to the incompetence of this bank, I have no means to get home. People must avoid doing business with this bank.
TL
Tertia L's updateReviewer Update
04 Jul 2025, 17:00Really bad service from this bank.
TL
Tertia L's update04 Jul 2025, 17:00
Reviewer Update
Really bad service from this bank.
TL
Tertia L's updateReviewer Update
04 Jul 2025, 17:00This bank is refusing to assist!!!!
TL
Tertia L's update04 Jul 2025, 17:00
Reviewer Update
This bank is refusing to assist!!!!
Absa's replyOfficial
04 Jul 2025, 17:36Dear Tersia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
Absa's reply04 Jul 2025, 17:36
Official
Dear Tersia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe