Bad service!

Really struggling to get assisted with ordering a new card. Ive been moved from the student account for years now but still using the the student cheque card. Tried calling Absa today to order a new card but Ive been move from one department to the other without any assistance.It was as if the agents don't know anything about their products, to top it off the line would cut all the time. With FNB I don't even need to call to order a new card I can just d it on my app.