Bad Service

It took weeks for ABSA to process one claim and they sent an assessor a week later to access the damage on my stove and now they're hiding under the contract clause. I need my stove to be replace regardless what the contract said for all the waiting and non-feedback as they promise to give us 100% service when we took the home loan and insurance.<br> I spoke to Zininzi Mngoma she gave me the feedback that they won't replace the stove the claim is invalid and she said Nduduzo Maphumulo was meant to get back to us two weeks ago. I would like to have my stove replace A.S.A.P after all the bad service that I received If I haven't call today I could be waiting for weeks, we never skipped any payments. Will be taking this matter further if our request is not met.<br> <br> ***<br> R.J Chauke<br> ***<br> <br> Regards,<br> Mrs E.T Chauke <br> ***