BAD SERVICE !!!!!!

Had a bad Hail Storm 9 January 2015 - Reported the Claim with ABSA as our Roof is severely damaged and leaking. Had rain last week and again yesterday and new leaks appearing everywhere. Have to move furniture around and place buckets and towels everywhere. The first Contractor appointed said he is not working for ABSA no longer due to non payment. The second contractor never even pitched. So after numerous fights with the Call Centre and moving on to the 3rd Contractor he eventually arrived this week Monday 18 January 2015 just to find out that to date nothing has happened. No assessment or Quotes send to ABSA since Monday's assessment. I can not complain about the Service - because there is no Service !!! This is pathetic !! So easy to take the money for the monthly debit order but so difficult to get anything out of ABSA HOC ! What type of Contractors are registered with ABSA????? I am speechless - like everything else - One can not rely on ABSA for Service. Oh - and Please ABSA - When you read this, our Roof is still leaking and it is getting worse. So if you are interested - Please fix it, when you have the time !!!