PN
Portia N
1 reviews | Active since Sept 2016
01 Jul 2024, 11:57
Bad service
I am very uncertisfied with Absa. I have had the card for more than a year though I have not been able to use the card. I have been in and out of the branch to have this fixed but when I want t use the card it does not work, I do not knw what more must do know. Each and every time I have to transact I must do a transfer into another account and an immediate onewhch is costing me loads of bank charges o top of the charges I have to pay for the bank. can this be fixed? I do not have time to goto the branch and secondly I do not even have absa bank where am working.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
01 Jul 2024, 12:31Dear Portia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Absa's reply01 Jul 2024, 12:31
Official
Dear Portia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***9. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
PN
Portia N's updateReviewer Update
02 Jul 2024, 10:55Good day. I have tried using the card yesterday and this morning still giving an arror. I do not understand why are you unable to fix your very own business card? As I have mentioned I have been in the branch a couple of times for the same issue, since yesterday after you confirmed that the issue was fixed still not, what must I now do? I am not even willng to pay for another card after this is also a replacement card. I have the card with me nt lost or whatsover, only has neve worked? I have even done a screen shot for the error message I got. I had to pay over R900 bank charges on my account last month and even previous months I have been. Now with the issue of the card am still trying to decrease the charges because i have to each and everytime transfer from one account to the other using an immediate transfer *CAUSING MORE CHARGES*.
PN
Portia N's update02 Jul 2024, 10:55
Reviewer Update
Good day. I have tried using the card yesterday and this morning still giving an arror. I do not understand why are you unable to fix your very own business card? As I have mentioned I have been in the branch a couple of times for the same issue, since yesterday after you confirmed that the issue was fixed still not, what must I now do? I am not even willng to pay for another card after this is also a replacement card. I have the card with me nt lost or whatsover, only has neve worked? I have even done a screen shot for the error message I got. I had to pay over R900 bank charges on my account last month and even previous months I have been. Now with the issue of the card am still trying to decrease the charges because i have to each and everytime transfer from one account to the other using an immediate transfer *CAUSING MORE CHARGES*.
Absa's replyOfficial
02 Jul 2024, 11:18Dear Portia
We are still investigating your matter and will provide an update on or before 04/07/2024.
RegardsPravesh BejayCustomer Value Management
We are still investigating your matter and will provide an update on or before 04/07/2024.
RegardsPravesh BejayCustomer Value Management
Absa's reply02 Jul 2024, 11:18
Official
Dear Portia
We are still investigating your matter and will provide an update on or before 04/07/2024.
RegardsPravesh BejayCustomer Value Management
We are still investigating your matter and will provide an update on or before 04/07/2024.
RegardsPravesh BejayCustomer Value Management