Bad Service

On 3 June 2020 I sent AIMS (Absa Investment Management Services) an email requesting them to redeem my Living Annuity as there was less than a certain amount left. I was then asked for proof of my Savings Account so that they could transfer the balance into my account. On 17 June they again asked for details of my saving account to which I rep**** that I had already sent the required proof on 5 June. To crown it all on 18 June they ask me how they can assist. Today I wrote back and advised that I would take the matter further - hence this report on your website. It is such a pity that they simply do not read emails correctly or maybe they just don't care. I fail to understand why this should take almost 3 weeks for them to comply with my request. This is my last resort. They have all my contact details but simply ignore my emails. I have never even had a phone call and have 2 case numbers now. They are *** and ***