Bad service

Good day

I want to settle my bond account and have no joy. Please note that I also had to make use of Hellopeter to get the bond registered!

I have received settlement figures on 20 August 2019. I was not aware that the figures change daily and rep**** to the email that I have sold a property and was just waiting for registration so that I can make payment. I also said that I can provide proof if needed.

The registration took a bit longer than I thought and when I was ready to settle I asked for new settlement figures. I have sent numerous emails to various departments of Absa and got no reply. I phoned and spoke to Cynthia, Norma, Lebo, Mabule. The first call that I have made a note of was on 4 November 2019. Every one of these people told me that they have requested settlement and that it would take 5 to 10 days each time. On 26 November 2019 Lebo told me that she flagged it as urgent and that I should have settlement figures the following day. I am still waiting! I feel that it is not fair to charge me for legal costs as I have been on this since September 2019.

I will appreciate it if this can be settled as soon as possible. I don't want to close the account, just settle it.

Liesl Evans