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Phumzile S

1 reviews | Active since Jul 2014

10 Feb 2024, 07:27

Bad Service

Absa has been printing my debit card for 3 months. I ordered a new debit card and requested that it be delivered at a Branch in November. At some point my banking app said I could go to the branch only to find no card is ready for collection. I have been incredibly inconvenienced by this failure. I was charged for a card that I do not have. I get random calls about a courier wanting to deliver a card at my workplace- That is what I never requested because I work from home. This is very unfair treatment then refund me back for the bank card fee for a card I do not have. Please get this sorted ASAP!!!! I need my card

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Replies (2)
PS
Phumzile S's update10 Feb 2024, 07:34
Reviewer Update
Also I have experienced a horrible services from the credit card department I have emailed and emailed and emailed no response I have complained they give me shady I have let them know my job does not allow me to take calls they still call me I have asked for numerous payments arrangements they send me to the lawyers I have asked for confirmations to no feedback wow. Is this how you treat a former staff member someone who advocates for you or is it because I’m black you have tarnished my credit score when all I really wanted were payment arrangements of confirmations of any arrangements I AM UNABLE TO SPEAK TO YOU SEND ME EMAILS!!!!!!!!!! Thank you for ruining my life.

Absa
Absa's reply12 Feb 2024, 15:42
Official
Dear Phumzile

We have since emailed you today and received no response.

Please look at your email and respond.

Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd