hL
hlompho L
1 reviews | Active since Feb 2014
23 Dec 2015, 16:00
Bad service
I phoned absa yesterday and i was holding for 33 min no one answered until i hanged up,i called today and was holding for 49 min still no answer.<br> <br> Absa service at the branch and call center is just pathetic and its our money that we banking here they are not doing us a favor<br> <br>
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Replies (1)
Absa's replyOfficial
24 Dec 2015, 08:42Hello kgomo890307,
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Best regards,
Absa's reply24 Dec 2015, 08:42
Official
Hello kgomo890307,
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Best regards,