KC
Kobus C
1 reviews | Active since Apr 2021
11 Aug 2021, 15:01
Bad service
I'm disapointed in service I recieved. I've Sent 3 emails and no respond from any one. I phoned help desk and the Lady told me that she couldn't help me with the letter that I wanted from them but Last week saturday they said that they were going to mail me the letter that I want and it has been 3 days and I have not yet recieved anything. I also Sent 3 emails in the Last 2 days and no respond
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Replies (1)
Absa's replyOfficial
11 Aug 2021, 15:55Dear Kobus
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply11 Aug 2021, 15:55
Official
Dear Kobus
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care