Bad service

I'm still waiting for my insurance amount to be the amount I was quoted by the sales person, Enrique. I was given a quote of R815 and told if I fit a tracking device in my vehicle I would get a further discount and my insurance amount would then be R779. That has not happen and yet I have sent all the necessary document needed. I went to PG Glass, I faxed the document from PG to ABSA iDirect . In Principle, I can't do business with people who say one thing. And then I called Enrique, and left a message...he is yet to call me back.