Bad Service

I app**** online for a loan on the 02/11/2015. I submitted paperwork that they needed on the 03/11/2015 <br> I also called the call centre to confirm if they received my application and the required documents, the agent confirmed that they did received all the documents and application and I will get feedback within 2 to 3 working days. To date I did not receive any feedback from them. I have been calling Absa to get feedback and I was told that the assessor that is handling my application [Sinnet] will call me back. On Friday 06/11/2015 I received an sms saying that my Absa Personal Loan has been provisionally approved and I was given a ref No, and I missed a call from the branch on Friday the 06/11 phoned back again and I was told that Sinnet has gone home. I think this is very bad services and after 15 years with Absa I think it's time to move all my accounts elsewhere. Really shocking Service. This is my first application with Absa and get this kind of services . Very Disappointed, I just feel like if you want to get service from Absa you have to complain on hellopeter first ,they do not know how to apply TCF.<br>