BAD SERVICE

I app**** online for a loan on the 20/10/2015. I could not put the amount in, so I did it telephonically. I submitted paperwork that they needed on the 21/10 as well as on the 22/10. I escalated my request on the 31/10 as I was not getting any response. I received a call from the head of that department and was told that she would call me back on the 31/10. this did not happen. I received 3 Sms's on the 06/11 to say that my Absa Personal Loan has been provisionally approved. I was given a ref No. I then phoned to enquire and was told that my application had been withdrawn and that I need to into the bank. I missed a call from the branch on Friday the 06/11 as well as another sms to say the same Absa Personal Loan has been provisionally approved. I phoned back again and Boitumela has gone home. I think this is very bad services and after 12 years with Absa I think its time to move all my accounts else wear. really shocking Service. Very Disappointed.