Bad service

On the 21st of October I went to Absa ,Horizon View to change from a savings to a cheque account. Khutso Masenya assisted me to change my account but did not switch my d/os as well as leave my online banking active, as I had told him that everything should remain the same. I only realised that my online banking was cancelled the 25th. I immediately called the call centre to check what was happening and was told that the online banking and my d/o's were cancelled and I should speak to the consultant that was helping me. I called Khutso on the 26th to ask why they were cancelled, he told me that they can't switch d/o's and that he would check the online banking and call me after a few minutes, he never did. I called him a few times, left messages and he did not get back to me. I got hold of him and his manager Reginah, they tried to reset my online banking but I was told that it was blocked and I need to go to the branch to re-activate. They promised me that they would go into my account and transfer the payments for the d/o's that didn't go through, immediately, it was still not done on the 29th. DSTV has charged a reconnection fee, who must pay for it? I am not happy at all.