Bad Service

I am very disappointed with the service I received from our local ABSA. They contacted me regarding switching my transactional account back to them and once doing further queries on this opportunity and explaining my position they wasted my time. Taking incorrect credit bureau information to complete an application. Taking it up to the higher management the only answer I got was that it is my duty to contact old service providers? I mean why do you take the time and effort to supply bank statements to confirm current deductions/payments?<br> <br> The second problem I have with them was the fact that I reported ********** transactions on my credit card a few weeks back, only to receive an email today that I must contact the \merchant"who deducted the money... myself? Is it acceptable for anybody to use your credit card information and when you report it they direct it back to you?"""